Get in Touch With Us
This page explains how to contact the Casinos Not On Gamstop editorial team, what we can and cannot help with, and where to go if your question is really for a casino or a support charity. We publish research-based guides for adults in the UK, and reader messages help us keep them accurate.
What we can help you with
We are an independent comparison site, not a casino. That shapes which enquiries we can deal with.
- Questions about our guides – if a explanation of wagering requirements, payment methods or licensing is unclear, tell us which page and which section.
- Corrections – bonus terms, payment options and limits change. If something on a page looks out of date, send the page name and what you found, ideally with a link to the casino's own terms.
- Feedback on reviews – if your own experience differs from what we describe, we want to hear it. We treat this as reader feedback, not as a verified finding.
- Suggestions – topics you would like covered, such as slots, bonus conditions or withdrawal checks.
- Editorial and business enquiries – please explain who you are and what you propose. Commercial contact does not influence how casinos are ranked.
What we cannot do
We do not run any of the casinos we feature, so we cannot access your account, release a withdrawal, reverse a deposit or decide a bonus dispute. Those matters sit with the operator.
- If you have a payment or account problem, use the casino's customer support first and keep screenshots and dates of your exchanges.
- If the casino does not resolve it, look for its formal complaints procedure and any dispute body named in its terms.
- Before writing to us about a particular casino, check the terms on its own site, as advertised offers can differ from the conditions attached.
We also cannot tell you whether a specific casino is right for your circumstances, and we never guarantee winnings or withdrawals. Our guide to the best non GamStop casinos sets out how the options we cover compare, and it is a good place to start before you write.
How to write to us so we can answer quickly
- Give the page title or address you are referring to.
- Say whether you are asking a question, reporting an error or sharing feedback.
- For corrections, quote the wording you think is wrong and include your source.
- Note the date you saw the information, since offers and terms change.
- Leave out passwords, full card numbers and identity documents. We never need them.
Please use the contact details or form provided on this site. We read messages from real people and aim to reply as promptly as we can, though we do not promise a set response time.
If gambling is causing you concern
If you are worried about your own gambling or someone else's, you can tell us and we will point you towards suitable resources. You do not need to wait for a reply, though. In Great Britain, GamCare runs a confidential helpline and online support, and the National Gambling Helpline is free to call. GAMSTOP lets you self-exclude from online gambling companies licensed by the UK Gambling Commission. Casinos outside that scheme do not take part in it, so deposit and loss limits, self-exclusion tools and gambling blocking software can be worth setting up on your own devices. You must be 18 or over to gamble.
Our approach to corrections and independence
Our guides are based on research and review of publicly available information, and we date time-sensitive findings. We may earn commission if you use links to casinos, but commission does not buy a place in our rankings. When a reader shows us that a page is wrong, we check it against the operator's own published terms and update the page where the evidence supports it.
Thank you for taking the time to write. Clear, specific messages make the guides better for everyone who reads them.